Vybe for Food Delivery· Restaurants · Ghost kitchens · Drivers · Couriers

Privacy-safe lines for every link in the delivery chain.

Drivers shouldn't share their real cell with every customer. Customers shouldn't get their orders called from a Bangalore office. Vybe gives every party a disposable number, with end-to-end privacy.

  • Real number stays hidden
  • Per-order disposable numbers
  • SMS auto-reply for status
Food-delivery rider with their bag in an urban setting
0
real driver numbers exposed to customers
1hr
auto-expiry after delivery
<5s
to send a status update template
Sound familiar?

What's holding food delivery back today.

Drivers leak their personal cells

Every delivery exposes the driver's real number to a customer. After 200 orders, that number is on 200 contact lists.

Customers harass drivers after the order

Bad review, missed sauce, wrong address — and now the customer has the driver's personal cell forever.

Reviews + reputation get personal

Drivers can't ask customers for tips without giving away their real contact. So they don't ask. So they lose money.

Every one of these problems has the same root cause: a phone system that wasn't designed for food delivery. Vybe was.
What you get

Built for the way food delivery actually works.

Per-order disposable numbers

Each delivery gets a temporary Vybe-routed number. Auto-expires 1 hour after drop-off. Driver's real cell never touched.

Two-way masked calling

Customer calls the Vybe number, Vybe routes to the driver — and vice versa. Neither party sees the other's real number.

Status-update SMS templates

&ldquo;On the way · 5 min away · At your door.&rdquo; One-tap templates so drivers spend less time typing, more time driving.

Shift hours = number active

Number is live only while the driver's shift is. Outside hours: auto-respond with restaurant contact. No 2 AM customer calls.

Voicemail transcripts for the log

Every customer message logged with timestamp. Audit-ready if there's a dispute over the order.

End-to-end privacy

Chat between driver and customer is end-to-end encrypted. Restaurant gets the summary metadata. Customer cell stays customer's.

In the wild

A day in the life, with Vybe.

01
7:14 PM

Order placed via the restaurant app.

Vybe issues a temporary number for this order. Customer is shown: &ldquo;Track or message your driver at +1 415 555 0xxx.&rdquo; Driver gets the same masked number on their app. Neither sees the other's real number, ever.

02
On the way

Driver sends &ldquo;5 min away&rdquo; template.

One tap, pre-written message, sent. Customer gets it instantly. Read receipt comes back. Driver doesn't take their eyes off the road for more than a second.

03
One hour after delivery

The masked number expires.

Customer calls? It rings to a polite &ldquo;This delivery has been completed. For support, contact the restaurant.&rdquo; Driver's real cell stays clean. Customer can't harass.

We run a 40-driver delivery fleet for three ghost kitchens. Before Vybe, we had drivers quitting because of customer harassment. After: zero complaints in 8 months. The masked-number flow is exactly what we needed.

Wei Liu
Ops director · QuickServe Kitchens

Protect your drivers. Delight your customers.

Free trial for the first 50 deliveries. No long-term contract. Built for the gig economy as it actually is — not as 2014 imagined it.